Quality Assurance

Need help to resolve a problem?
Not satisfied with our services?
We want your feedback.

Please contact Peggy Maliski, Director of Quality Assurance, at: (518) 724-1805 or (518) 783-1111 ext. 1236 or email This email address is being protected from spambots. You need JavaScript enabled to view it. .

CLICK HERE to download OPWDD Incident brochure.

CLICK HERE to download Justice Center Reporting and Investigations: Guidance for Individuals and Families.

Additional information regarding the Individual and Family Support Unit can be found at the following link HTTP://WWW.JUSTICECENTER.NY.GOV/INDIVIDUAL-AND-FAMILY-SUPPORT-IFSU

  • Quality Assurance

    Need help to resolve a problem?
    Not satisfied with our services?
    We want your feedback.

    Please contact Peggy Maliski, Director of Quality Assurance, at (518) 724-1805 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

    CLICK HERE to download OPWDD Incident brochure.

    CLICK HERE to download Justice Center Reporting and Investigations: Guidance for Individuals and Families.

    Additional information regarding the Individual and Family Support Unit can be found at the following link HTTP://WWW.JUSTICECENTER.NY.GOV/INDIVIDUAL-AND-FAMILY-SUPPORT-IFSU

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  • Corporate Compliance

    Cathy Krom
    CCDA Compliance and HIPAA Privacy Offer
    Phone: 518-463-1875
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Catholic Charities Disabilities Services, an agency of Catholic Charities of the Diocese of Albany in accordance with its mission is an organization committed to quality services and works diligently in creating a culture that is characterized by ethical conduct and decision making, transparency, continuous quality improvement and support to staff through education and training. An essential part of this organizational culture is a commitment to compliance with the laws, rules, regulations, and codes of federal, state, and local entities that guide the delivery of our services.

    Catholic Charities has put in place a Corporate Compliance Plan in order to promote the prevention, detection and resolution of instances of conduct that may not conform: 1) to our mission and values; 2) to standards of ethical conduct; 3) to federal, state, and local laws; 4) to federal, state and private payor health care program requirements, such as Medicaid and Medicare.

    The Corporate Compliance Program at Catholic Charities consists of the following eight elements:

    1.    Corporate Compliance Written Standards and Procedures
    2.    Corporate Compliance Program Oversight and Oversight Authority
    3.    Training and Education
    4.    Ethics Help Line
    5.    Auditing and Monitoring
    6.    Enforcement of Compliance Standards>
    7.    Responses to Offenses and Developing a Corrective Action Plan
    8.    Whistleblower Provisions and Protections

    If you want to report any situation that you think represents a concern within the agency, please call our toll free Corporate Compliance Ethics Help Line at 1-866-662-1875 or on the web at: Ethics Help Line

    Download the Corporate Compliance Plan (PDF)

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  • HIPAA Privacy Policy

    We are committed to protecting the privacy of information we gather about you while providing health-related services. Take a minute to review our HIPAA Privacy Practices.

    Click Here to View Policy Document

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  • Satisfaction Survey Results

    At Catholic Charities Disabilities Services we constantly strive to provide the individuals we support with the best possible services and supports. In addition to in person meetings and telephone check in calls we share an annual questionnaire with each person that we support and their family members. We are pleased to share our results with you.

    2017 Satisfaction Survey Summary
    2016 Satisfaction Survey Results
    2015 Satisfaction Survey Summary
    2015 Satisfaction Survey Results