CQL Accreditation


Catholic Charities Disabilities Services has received accreditation from The Council on Quality and Leadership (CQL). CQL provides accreditation to human service organizations and systems that share their vision of dignity, opportunity and community for all people. CQL accreditation is grounded in an organization-wide systems approach and over 40 years of leadership and peer-reviewed research. CQL accreditation promotes excellence in person-centered services and provides a framework for the agency to improve the organization’s quality of supports. It’s about continuous improvement in your organization. But beyond that, it is about giving your organization the tools to provide supports which allow individuals you serve to live the lives they want. CQL is dedicated to the definition, measurement and improvement of personal quality of life for people receiving human services and supports. CQL provides a seal of approval that only approximately 400 organizations have acquired world-wide.

There are four building blocks to CQL Accreditation.

  1. Shared Values: Does the agency really believe in quality of life? Do they live out their mission, vision, and values?
  2. Basic Assurances: Health, safety, and human security are essential but the agency’s role also includes empowerment of individuals and their families.
  3. Personal Outcome Measures: Is this person living the life they want to live? The Personal Outcome Measures are a series of questions / indicators to guide a conversation about what really matters to the person. The answers let the agency know if they are really providing the supports desired by the individual to live the life they truly want.
  4. A Plan of Person-Centered Excellence: This is the road map for the agency to improve. It includes goals and benchmarks for the agency to achieve over a multi-year period. To learn more about the CQL accreditation process visit: http://www.c-q-l.org .

Basic Assurances Dashboard

As part of our ongoing CQL accreditation, we monitor Basic Assurances® through our Basic Assurances Dashboards. To view a Dashboard, please download it from the column on the right side of this page. (updated monthly)

Basic Assurances®
 look at the provision of safety measures put into action from the person’s perspective. The Basic Assurances® require policies and procedures, or 'systems,' while the effectiveness of the system is determined person by person. Meeting Basic Assurances® is a prerequisite for being in business in our field. These assurances are not statements of intent; rather, they are the essential, fundamental and non-negotiable requirements. (Taken from the CQL website)

Catholic Charities Disabilities Services
1 Park Place, Suite 200 Albany, NY 12205
(518) 783-1111 (518) 785-4894

We are an agency of Catholic Charities of the Diocese of Albany
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